Privacy Policy

Lucky Tiger Online Casino

Last Updated: 2024

1. Introduction and Scope

Lucky Tiger is an online casino brand operated under a licence issued by the Government of Curaçao, which authorises the provision of online gambling and gaming services to eligible players in permitted jurisdictions, including Australia. This Privacy Policy governs the collection, processing, storage, sharing, and protection of personal data belonging to all individuals who access, register with, or use the services provided through the Lucky Tiger platform. By creating an account, accessing the website, or engaging with any of our digital services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. This document has been prepared in accordance with applicable data protection principles, including those relevant to Australian privacy law, the Australian Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs) contained therein. Lucky Tiger is committed to handling personal information responsibly and in a manner that respects the privacy rights of all individuals who interact with our platform.

2. Identity of the Data Controller

Lucky Tiger operates as the data controller responsible for determining the purposes and means by which personal data is processed in connection with the online casino services offered on this platform. All enquiries, requests, and communications relating to the handling of personal data may be directed to our designated privacy contact through the official communication channels listed on our website. As a Curaçao-licensed operator, Lucky Tiger is subject to the oversight of the Curaçao Gaming Control Board and is required to maintain data handling practices that align with the conditions of its operating licence, including obligations relating to anti-money laundering, know your customer procedures, and responsible gambling compliance.

3. Information We Collect

Lucky Tiger collects a range of personal information from users in the course of providing online casino services. The categories of data collected include, but are not limited to, the following:

• Registration data, including full legal name, date of birth, residential address, email address, phone number, gender, and nationality, provided at the time of account creation.
• Identity verification documents, including copies of government-issued identification such as passports, driver licences, and national identity cards, as well as proof of address documents such as utility bills or bank statements, collected as part of our KYC procedures.
• Financial and payment information, including bank account details, credit and debit card numbers, e-wallet account identifiers, transaction histories, deposit and withdrawal records, and any other payment-related data necessary to facilitate financial transactions on the platform.
• Technical data, including IP addresses, device identifiers, browser type and version, operating system information, time zone settings, referral URLs, session durations, and clickstream data collected automatically when you visit or interact with our website.
• Behavioural data, including gaming activity records, betting history, wagering patterns, login and logout timestamps, and platform interaction data used to monitor account activity and ensure compliance with responsible gambling obligations.
• Communications data, including records of correspondence between you and our customer support team, including chat logs, email exchanges, and any information you voluntarily provide in the course of seeking assistance.
• Cookie and tracking data, collected through the use of cookies, web beacons, and similar tracking technologies deployed on our platform, as further described in the Cookie Policy section of this document.

4. Purpose of Data Processing

Lucky Tiger processes personal data for a range of legitimate purposes that are essential to the lawful and effective operation of an online casino service. The primary purposes for which we collect and use your personal information include the following:

• Account creation and management, including verifying your identity, maintaining your player profile, processing deposits and withdrawals, and enabling access to casino games and services.
• Know Your Customer and identity verification procedures, required under our Curaçao licence conditions and applicable anti-money laundering regulations, to confirm the identity of all registered players before permitting financial transactions above applicable thresholds.
• Anti-money laundering compliance, including the monitoring of financial transactions for suspicious activity, the maintenance of transaction records as required by law, and the reporting of suspicious transactions to relevant regulatory authorities where legally mandated.
• Fraud prevention and security, including the detection, investigation, and prevention of fraudulent activity, unauthorised account access, bonus abuse, and other forms of platform misuse.
• Marketing and promotional communications, including the delivery of personalised offers, bonus notifications, promotional emails, and other marketing materials to players who have opted in to receive such communications, subject to applicable consent and opt-out requirements.
• Customer support and dispute resolution, including responding to player enquiries, resolving complaints, and maintaining records of communications for quality assurance purposes.
• Responsible gambling compliance, including monitoring player behaviour for indicators of problem gambling, enforcing self-exclusion requests, applying deposit limits, and fulfilling obligations under applicable responsible gambling frameworks.
• Legal and regulatory compliance, including the fulfilment of obligations imposed by applicable laws, regulations, and licence conditions, and the defence of legal claims or proceedings involving Lucky Tiger.
• Platform improvement and analytics, including the analysis of user behaviour and platform performance data to identify technical issues, improve user experience, and develop new features and services.

5. Legal Basis for Processing

Lucky Tiger processes personal data on the basis of one or more of the following lawful grounds, depending on the nature of the processing activity concerned:

• The processing is necessary for the performance of a contract to which the data subject is a party, including the Terms and Conditions governing use of the Lucky Tiger platform.
• The processing is necessary for compliance with a legal obligation to which Lucky Tiger is subject, including obligations under anti-money laundering legislation, gambling regulations, and tax reporting requirements.
• The processing is carried out on the basis of the data subject’s freely given, specific, informed, and unambiguous consent, particularly in relation to marketing communications and non-essential cookie usage.
• The processing is necessary for the purposes of the legitimate interests pursued by Lucky Tiger, including fraud prevention, security monitoring, and platform improvement, provided that such interests are not overridden by the rights and freedoms of the data subject.

6. Data Sharing and Disclosure

Lucky Tiger does not sell personal data to third parties for commercial purposes. However, we may share personal information with carefully selected third parties in the following circumstances:

• Payment service providers and financial institutions, including banks, card processors, and e-wallet operators, who require access to payment data in order to process deposits and withdrawals on behalf of players.
• Identity verification and KYC partners, including third-party providers of identity verification, age verification, and document authentication services engaged to assist Lucky Tiger in fulfilling its regulatory obligations.
• Anti-fraud and AML compliance service providers, including organisations that provide transaction monitoring, risk scoring, and suspicious activity detection services used to protect the platform and its users.
• Regulatory and law enforcement authorities, including the Curaçao Gaming Control Board, financial intelligence units, and other government bodies to whom Lucky Tiger is legally obligated to report certain information, including suspicious transaction reports.
• Legal and professional advisors, including lawyers, accountants, and auditors who require access to personal data in the course of providing professional services to Lucky Tiger.
• Technology and infrastructure providers, including cloud hosting providers, software developers, and cybersecurity firms who process data on behalf of Lucky Tiger under binding data processing agreements that impose appropriate data protection obligations.
• Group companies and affiliates, where Lucky Tiger operates as part of a corporate group and data sharing is necessary for internal administrative purposes, subject to equivalent data protection safeguards.

All third-party recipients of personal data are required to handle such information in accordance with applicable data protection standards and are prohibited from using the data for any purpose other than that for which it was disclosed.

7. International Data Transfers

Lucky Tiger operates in an international environment and may transfer personal data to countries outside of Australia in the course of providing its services. Where such transfers occur, Lucky Tiger takes all reasonable steps to ensure that appropriate safeguards are in place to protect the transferred data, including the use of contractual data protection clauses, the selection of recipients located in jurisdictions with adequate data protection frameworks, and the implementation of technical and organisational security measures consistent with applicable standards.

8. Data Retention

Lucky Tiger retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention principles apply:

• Account and registration data is retained for the duration of the player’s account and for a period of at least five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records are retained for a minimum of five years from the date of the transaction, as required by applicable financial regulations and licence conditions.
• KYC and identity verification documents are retained for the period required by applicable law and regulatory guidance, typically a minimum of five years following the conclusion of the business relationship.
• Marketing communication records and consent logs are retained for as long as the player remains opted in to receive marketing communications, plus a reasonable period thereafter to evidence compliance with consent obligations.
• Technical and log data may be retained for shorter periods determined by operational necessity and security monitoring requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its reconstruction or re-identification.

9. Your Rights as a Data Subject

Lucky Tiger recognises and respects the rights of individuals with respect to their personal data. Subject to applicable law and regulatory restrictions, you have the following rights in relation to the personal information we hold about you:

• The right to access your personal data, including the right to request a copy of the information we hold about you and to receive information about how it is being processed.
• The right to rectification, including the right to request correction of inaccurate or incomplete personal data held about you.
• The right to erasure, including the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations that require its retention.
• The right to restrict processing, including the right to request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• The right to data portability, including the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible and legally applicable.
• The right to object to processing carried out on the basis of legitimate interests, including the right to object to the use of your data for direct marketing purposes at any time.
• The right to withdraw consent, where processing is based on your consent, including the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, you may submit a written request to our privacy contact through the channels available on our website. Lucky Tiger will respond to all valid requests within a reasonable timeframe and in accordance with applicable legal requirements. We may be required to verify your identity before processing any request relating to your personal data.

10. Cookie Policy

Lucky Tiger uses cookies and similar tracking technologies on its website and platform to ensure the proper functioning of our services, to analyse user behaviour, and to deliver a personalised experience to our players. This section provides a summary of the types of cookies we use and the purposes for which they are deployed.

• Essential cookies are strictly necessary for the operation of the Lucky Tiger platform. These cookies enable core functions such as user authentication, session management, security enforcement, and the delivery of services you have requested. Essential cookies cannot be disabled without significantly impairing the functionality of the platform.
• Analytical and performance cookies are used to collect information about how users interact with our website, including which pages are visited most frequently, how long users spend on each page, and where errors occur. This data is used in aggregated and anonymised form to improve the performance and usability of the platform. These cookies may be set by Lucky Tiger or by third-party analytics providers acting on our behalf.
• Functional cookies are used to remember your preferences and settings, such as language selection and display preferences, in order to provide a more personalised and convenient user experience across sessions.
• Marketing and targeting cookies may be used, with your consent, to deliver personalised promotional content and to track the effectiveness of our marketing campaigns. These cookies may be set by Lucky Tiger or by third-party advertising partners and may involve the collection of data about your browsing activity across different websites.

You may manage your cookie preferences through the cookie consent tool available on our website at the time of your first visit, or by adjusting the settings in your web browser. Please note that disabling certain categories of cookies may affect the availability and performance of some features of the Lucky Tiger platform.

11. Security of Personal Data

Lucky Tiger implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include the use of encryption technologies for data in transit and at rest, access controls and authentication mechanisms to restrict access to personal data to authorised personnel only, regular security assessments and vulnerability testing, staff training on data protection obligations, and incident response procedures to address and mitigate the effects of any data security breach. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected individuals, Lucky Tiger will take all necessary steps to contain the breach, assess its impact, and notify affected parties and relevant authorities as required by applicable law.

12. Responsible Gambling and Data Processing

Lucky Tiger is committed to promoting responsible gambling and uses personal data to support its responsible gambling obligations. This includes monitoring player activity for signs of problem gambling behaviour, enforcing self-exclusion requests submitted by players, applying account restrictions such as deposit limits and session time limits at the request of players or as required by applicable regulations, and sharing relevant information with third-party responsible gambling organisations and self-exclusion schemes where required or permitted by law. The processing of personal data for responsible gambling purposes is carried out on the basis of legal obligation and legitimate interests, and is an integral component of Lucky Tiger’s commitment to player welfare and regulatory compliance.

13. Children and Minors

Lucky Tiger does not knowingly collect personal data from individuals under the age of eighteen years. Our services are strictly intended for adult players who meet the minimum age requirements applicable in their jurisdiction. If we become aware that personal data has been collected from a minor without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on our platform or provided personal data to us, please contact us immediately through the channels available on our website.

14. Changes to This Privacy Policy

Lucky Tiger reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable laws and regulations, or the services we provide. Any material changes to this policy will be communicated to registered players through appropriate channels, such as email notification or a prominent notice on our website, prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Your continued use of the Lucky Tiger platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

15. Contact and Complaints

If you have any questions, concerns, or complaints regarding the handling of your personal data by Lucky Tiger, or if you wish to exercise any of your data subject rights, you may contact our designated privacy team through the official contact channels listed on the Lucky Tiger website. Lucky Tiger is committed to resolving all privacy-related enquiries promptly and in good faith. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another relevant supervisory authority in your jurisdiction.